Maintenance and Services

ADUA.CA Web Hosting and Maintenance Services – Pricing Overview

Introduction

Welcome to ADUA.CA! We pride ourselves on offering reliable and cost-effective web hosting and maintenance services to meet the diverse needs of our clients. Below is a detailed list of our services and associated costs. Our goal is to provide clear and transparent pricing so that you can choose the plan that best fits your needs.

1. Web Hosting Services

1.1. Shared Hosting

• Cost: $150 per year
• Includes:
  • Basic server resources shared with other users.
  • Domain registration (first year included).
  • Basic SSL certificate.
  • Up to 10 email accounts.
  • 24/7 technical support.
  • Limited storage and bandwidth suitable for small websites.

1.2. Virtual Private Server (VPS) Hosting

• Cost: $300 per year
• Includes:
  • Dedicated portion of server resources.
  • Root access for server customization.
  • Enhanced security features.
  • Up to 25 email accounts.
  • Scalable storage and bandwidth options.

1.3. Managed WordPress Hosting

• Cost: $250 per year
• Includes:
  • Optimized hosting environment for WordPress.
  • Automatic updates for WordPress core, themes, and plugins.
  • Daily backups with easy restore options.
  • Advanced caching for faster page loads.
  • Up to 15 email accounts.

Managed WordPress Hosting Plan: Management Details

Who Manages This Plan?

• Management by ADUA.CA: The Managed WordPress Hosting plan is fully managed by ADUA.CA. We take care of the technical aspects such as hosting environment optimization, updates, security, backups, and basic spam filtering. Clients handle their content and more advanced spam filtering needs.

Client Responsibilities:

1. Updates and Maintenance:
   • Handled by ADUA.CA: All updates for WordPress core, themes, and plugins are managed by ADUA.CA. We ensure your site remains up-to-date and compatible.
   • Client Involvement: Clients should inform us if specific plugin updates or changes are needed.
2. Security and Backups:
   • Handled by ADUA.CA: Security monitoring, firewall management, and daily backups are managed by ADUA.CA. We ensure your site is secure and maintain regular backups.
   • Client Involvement: Clients are responsible for reporting any unusual activities or potential security threats.
3. Performance Optimization:
   • Handled by ADUA.CA: We handle advanced caching and performance optimization, ensuring your website runs quickly and efficiently.
   • Client Involvement: Clients can request additional performance enhancements, but the main implementation is handled by ADUA.CA.
4. Basic Spam Filtering:
   • Handled by ADUA.CA: We provide basic spam filtering for your email accounts. This includes setting up standard filters to reduce spam.
   • Client Involvement: Clients are responsible for managing more advanced spam filtering settings through their email clients or third-party services.
5. Content Management:
   • Handled by the Client: Content creation, updates, and management are the responsibility of the client. This includes adding new pages, updating text and images, and maintaining blog posts.
   • Client Involvement: Clients must manage their content or opt for additional content-related services, which are not included in this plan.
6. Email Management:
   • Handled by ADUA.CA: We manage the setup of up to 15 email accounts associated with your domain. Basic email management tools are provided.
   • Client Involvement: Clients are responsible for configuring and managing their email usage, including advanced spam filtering, auto-responders, and forwarding.

Summary

The Managed WordPress Hosting plan by ADUA.CA covers the essential technical maintenance of your WordPress site, including updates, security, backups, performance optimization, and basic spam filtering. Clients are responsible for content management and advanced spam filtering. For custom development and third-party integrations, we offer additional services or agreements to ensure clear delineation of roles and responsibilities.

Next Tier of WordPress Management Package (Gold)

• Cost: $750 per year

What’s Included in the Next Tier:

1. Advanced Website Security:
   • Enhanced security measures to protect your site from malware, hacking attempts, and other vulnerabilities.
   • Example: We implement a Web Application Firewall (WAF) and conduct regular security audits to ensure your site remains secure.
2. Priority Support and Quicker Response Times:
   • Faster response times and priority in our support queue for any issues or inquiries.
   • Example: If you encounter an issue, our team will address it within a guaranteed 4-hour window, ensuring minimal disruption to your website.
3. Content Updates and Management:
   • Up to 10 hours per year of content updates handled by our team. This includes modifying text, updating images, changing your logo, or posting new blog content that you provide.
   • Example: If you need to update your About Us page with new information, replace an old logo with a new one, or publish a blog post you’ve written, we take care of it for you within the included hours.
4. Advanced Performance Optimization:
   • Further enhancements to your website’s speed and performance, beyond what is included in the basic package.
   • Example: We implement advanced caching strategies, optimize your images and databases, and monitor performance to ensure your site runs as efficiently as possible.
5. Staging Environment for Testing:
   • A separate staging environment where updates and changes can be tested before going live on your main website.
   • Example: If you want to test a new plugin or redesign a page, we can implement these changes in a staging environment first to ensure everything works perfectly before making it public.
6. Regular Content Backup and Restoration:
   • In addition to daily backups, this tier includes content-specific backups and restoration services, ensuring that any content updates can be quickly reversed if needed.
   • Example: If you accidentally delete an important page or post, we can quickly restore it from a recent backup without affecting other site elements.
7. Expanded Email Accounts:
   • Up to 25 email accounts associated with your domain.
   • Example: If your team is growing, you can create additional email addresses like marketing@yourwebsite.com, hr@yourwebsite.com, etc.

Example Use Case:

Imagine your website is growing, and you need more robust support to manage its increasing complexity. With the next tier of WordPress management, you receive advanced security, faster support, and proactive performance optimizations, ensuring your site remains secure, fast, and up-to-date. You also benefit from content management, which allows you to focus on your business while we handle the technical aspects.

For example, if you’ve recently updated your company’s branding and need the new logo reflected across your site, we can handle the updates seamlessly. Additionally, if you write a new blog post and want it published on your site, simply send it to us, and we’ll take care of formatting and posting it for you. If you’re considering adding new features or making significant changes, our staging environment ensures everything works perfectly before going live.

1.4. Dedicated Hosting

• Cost: $1,500 per year
• Includes:
  • Entire server dedicated to one client.
  • High levels of customization (choice of OS, software).
  • Full control over server resources.
  • Advanced security options.
  • 24/7 technical support and monitoring.
  • High storage capacity and bandwidth for high-traffic websites.
  • Up to 50 email accounts.

1.5. Cloud Hosting

• Cost: $500 per year
• Includes:
  • Scalable resources based on usage.
  • High availability and redundancy.
  • Multiple server locations for global performance.
  • Integration with other cloud services.
  • Load balancing and auto-scaling.
  • Up to 20 email accounts.

1.6. E-commerce Hosting

• Cost: $400 per year
• Includes:
  • Features specifically for online stores.
  • PCI compliance for secure transactions.
  • Performance optimization for product pages and checkout.
  • Integration with payment gateways and e-commerce platforms.
  • Up to 30 email accounts.

2. Web Hosting Maintenance Services

2.1. Basic Maintenance Plan

• Cost: $100 per year
• Includes:
  • Basic security monitoring.
  • Weekly backups.
  • Basic updates for software and CMS.
  • Limited technical support.
  • Up to 10 additional email accounts.

2.2. Standard Maintenance Plan

• Cost: $350 per year
• Includes:
  • Enhanced security monitoring and malware scanning.
  • Daily backups with easy restore options.
  • Regular updates for software, plugins, and themes.
  • Technical support with quicker response times.
  • Basic content updates.
  • Performance optimization.
  • Up to 25 additional email accounts.

Basic Content Updates:

1. Minor Text Changes:
   • Updating or correcting small sections of text on existing web pages, such as changing contact information, updating business hours, or fixing typos.
   • Editing or replacing a few paragraphs of content to reflect updated information.
2. Image Replacement:
   • Replacing existing images with new ones, such as updating team member headshots.
   • Optimizing and compressing new images for faster loading times.
3. Adding/Removing Pages:
   • Adding simple new pages, such as an event announcement, or a press release page.
   • Removing outdated or irrelevant pages from the website.
4. Updating Navigation Menus:
   • Adjusting the navigation menu to reflect added or removed pages.
   • Reorganizing menu items for better user experience.
5. Updating Contact Information:
   • Changing email addresses, phone numbers, or physical addresses listed on the site.
   • Updating links to social media profiles or other contact methods.
6. Adding New Blog Posts or Articles:
   • Posting client-provided blog posts or articles.
   • Adding images, tags, and categories to the new content for better organization and SEO.

Examples of What Might Not Be Included:

• Redesigning entire sections of the website.
• Creating new, complex pages with custom layouts or features.
• Developing new web applications or features.
• Extensive content overhauls or writing new content from scratch.

Note: The scope of “Basic Content Updates” typically includes tasks that can be completed relatively quickly and do not require significant design, development, or strategic input. More extensive updates or changes would likely fall under a more comprehensive plan or be billed separately as needed.

2.3. Advanced Maintenance Plan

• Cost: $1000 per year
• Includes:
  • Comprehensive security services, including firewall management.
  • Daily backups with real-time restore options.
  • Automatic updates with testing on a staging site.
  • Priority technical support with 24/7 availability.
  • Advanced performance optimization.
  • Extensive content management.
  • Up to 50 additional email accounts.

Inclusions:

1. Comprehensive Security Services, Including Firewall Management:
   • Firewall Management: Implementation and management of advanced firewall systems to protect your website from unauthorized access, hacking attempts, and other security threats.
   • Security Audits: Regular security audits to identify and address potential vulnerabilities in the website’s infrastructure.
   • Intrusion Detection: Real-time monitoring for suspicious activity and immediate response to security breaches.
   • SSL Certificate Management: Installation and renewal of SSL certificates to ensure secure connections for users.

Example Tasks: – Configuring a web application firewall (WAF) to block malicious traffic. – Performing a security audit and patching vulnerabilities.

2. Daily Backups with Real-Time Restore Options:
   • Daily Backups: Automated daily backups of your website, including databases, content, and configurations, ensuring that no data is lost.
   • Real-Time Restore: Ability to restore your website to a previous state in real-time, minimizing downtime and data loss in case of an issue.

Example Tasks: – Restoring a website to its previous state after a failed update or accidental deletion. – Retrieving lost content or data from the daily backup.

3. Automatic Updates with Testing on a Staging Site:
   • Staging Environment: Before deploying updates to the live site, they are tested in a staging environment to ensure compatibility and stability.
   • Automatic Updates: Software, plugins, and themes are automatically updated to their latest versions to maintain security and performance.

Example Tasks: – Testing a major WordPress update on a staging site before rolling it out live. – Ensuring a new plugin version does not conflict with existing site functionality.

4. Priority Technical Support with 24/7 Availability:
   • 24/7 Support: Around-the-clock access to technical support for urgent issues, ensuring minimal disruption to your business.
   • Priority Handling: All support requests are prioritized, ensuring quick resolution of any problems or concerns.

Example Tasks: – Immediate response to a site outage or security breach, even outside regular business hours. – Rapid troubleshooting of issues affecting site performance.

5. Advanced Performance Optimization:
   • Site Speed Optimization: Comprehensive measures to improve site load times, including image optimization, code minification, and caching strategies.
   • Database Optimization: Regular cleaning and optimization of the database to ensure fast query responses and reduced load times.
   • Content Delivery Network (CDN) Integration: Use of a CDN to distribute your site’s content globally, improving load times for international visitors.

Example Tasks: – Configuring and integrating a CDN to enhance global site performance. – Implementing caching strategies to reduce server load and improve page speed.

6. Extensive Content Management:
   • Major Content Overhauls: Significant updates or rewrites of existing content, including reformatting pages, adding new sections, and updating multimedia elements.
   • New Content Creation: Assistance with creating and posting new content, including articles, landing pages, or promotional materials.
   • Design Adjustments: Modifications to page layouts, including adding new elements or reorganizing content for better user experience.

Example Tasks: – Creating a new landing page for a product launch, including design and content. – Overhauling the home page to reflect a new brand direction.

7. Up to 50 Additional Email Accounts:
   • Email Account Setup: Creation and configuration of up to 50 new email accounts associated with your domain, including aliases and forwarding addresses.
   • Email Support: Ongoing support for email-related issues, such as troubleshooting access problems, configuring clients, or setting up spam filters.

Example Tasks: – Setting up email accounts for new employees with custom configurations. – Assisting with the migration of email data during a domain change.

Examples of What Might Not Be Included:

• Custom web application development or programming beyond the scope of typical maintenance.
• Large-scale redesigns or rebranding projects.
• Advanced SEO or marketing services not explicitly mentioned in the plan.
• Hosting for extremely high-traffic websites that require specialized server setups.

Note: The Advanced Maintenance Plan is designed for businesses with more complex needs, offering comprehensive services that go beyond basic maintenance. This plan is ideal for clients who need constant security monitoring, frequent content updates, and a high level of technical support.

2.4. Custom/Enterprise Maintenance Plan

• Cost: $2,600+ per year (customized based on needs)
• Includes:
  • Tailored security solutions with custom firewall and DDoS protection.
  • Custom backup solutions with offsite storage and real-time recovery.
  • Dedicated account manager and priority support.
  • Extensive content management.
  • Custom development work as needed.
  • Management of 100+ email accounts and custom email solutions.

3. Additional Services

3.1. Domain Registration and Management

• Cost: The first year of domain registration is free; subsequent yearly renewal fees will vary based on the domain type, typically ranging between $20 to $30, depending on the current market price.
• Includes:
  • Domain registration or transfer.
  • DNS management.
  • Automatic domain renewal.

Inclusions:

1. Domain Registration or Transfer:
   • Domain Registration: The first year of domain registration is included at no additional cost. After the first year, the renewal fees will be determined by the type of domain you have, with current market prices typically ranging from $20 to $30 per year.
     • Typical Renewal Fees:
       • .com, .org, .net: Generally range between $20 to $25 per year.
       • .ca: Typically costs slightly more, ranging between $25 to $30 per year.
   • Domain Transfer: Facilitating the transfer of your existing domain to ADUA.CA’s management, ensuring a smooth transition with minimal downtime.

Example Tasks: – Registering a new domain like yourbusinessname.ca, with the first year’s registration fee waived. – Transferring an existing domain from another provider to ADUA.CA.

2. DNS Management:
   • DNS Configuration: Setting up and managing your domain’s DNS (Domain Name System) settings, which control how your domain is linked to your website, email servers, and other online services.
   • DNS Record Updates: Making changes to DNS records as needed, such as adding or modifying A records, CNAME records, MX records, and TXT records.

Example Tasks: – Updating DNS records to point your domain to a new hosting provider. – Configuring DNS settings for third-party services like email or CDN.

3. Automatic Domain Renewal:
   • Renewal Management: Ensuring your domain is automatically renewed each year to avoid any lapses in ownership or service interruptions.
   • Expiration Reminders: Notifying you of upcoming domain renewals, so you’re aware of renewal dates and associated fees.

Example Tasks: – Automatically renewing your domain to prevent it from expiring. – Sending you a reminder email before the renewal, including the cost and details.

Additional Fees:

1. Special Circumstances Verification:
   • Administrative Fee: There may be an additional administrative fee for domain transfers that require special verification processes. This could occur in cases where the domain’s authenticity needs to be confirmed, such as when the domain owner’s identity is unclear or when there are disputes regarding ownership.
   • Verification Process: ADUA.CA may need to perform additional checks to ensure that the domain transfer is legitimate and that the requesting party has the authority to make the transfer.

Example Situations: – A domain transfer request is made by someone not listed as the registered owner, necessitating further verification. – There’s a dispute over who holds the rights to the domain, requiring a more thorough review.

Reference to Terms and Conditions: For detailed information about the administrative fees, special circumstances, and the verification process, please refer to our Terms and Conditions, which can be found on our website.

3.2. SSL Certificate Management

• Cost: $50 per year per domain.
• Includes:
  • Basic SSL certificate.
  • Installation and configuration.
  • Automatic renewal.

3.3. Additional Email Accounts

• Cost: $2 per email account per month.
• Includes:
  • Custom domain email address.
  • Integration with email clients (e.g., Outlook, Gmail).
  • Spam filtering and virus protection.

3.4. Content Updates and Management

• Cost: $50 per hour.
• Includes:
  • Adding or updating website content.
  • Minor design changes.
  • SEO tweaks and optimization.

3.5. Custom Development

• Cost: $75 per hour.
• Includes:
  • Custom website features.
  • Plugin development or customization.
  • Integration with third-party tools or services.

4. Technical Support and Additional Services Price List

Hourly Rate: $35.00

Examples of Services:

1. Email Migration:
   • Service: Transferring email accounts and data from one provider to another (e.g., from ADUA.CA to GoDaddy).
   • Example Task: Migrating 10 email accounts, including emails, contacts, and calendar events, to GoDaddy.
2. DNS and MX Record Changes:
   • Service: Updating DNS settings and MX records for domain email configuration.
   • Example Task: Changing MX records to point to a new email provider, ensuring proper email delivery.
3. Custom Plugin Development:
   • Service: Developing or customizing WordPress plugins to add specific functionality to a website.
   • Example Task: Creating a custom plugin to integrate a third-party API with the WordPress site.
4. Advanced SEO Optimization:
   • Service: Implementing advanced SEO strategies to improve search engine rankings.
   • Example Task: Conducting a comprehensive SEO audit and optimizing on-page elements, meta tags, and content.
5. Website Redesign:
   • Service: Redesigning the layout and appearance of a WordPress site to meet new branding guidelines.
   • Example Task: Creating a new homepage design and updating the site’s theme to match the new brand identity.
6. Performance Tuning:
   • Service: Enhancing website performance through advanced optimization techniques.
   • Example Task: Implementing server-side caching, optimizing database queries, and compressing images for faster load times.
7. Security Enhancements:
   • Service: Implementing additional security measures to protect the website from threats.
   • Example Task: Setting up a web application firewall (WAF) and configuring advanced security plugins.

8. Content Migration:
   • Service: Moving content from one website to another or from one CMS to another.
   • Example Task: Migrating blog posts, pages, and media files from an old WordPress site to a new one.
9. Custom Development Work:
   • Service: Developing custom features or functionality for a WordPress site.
   • Example Task: Building a custom booking system for a client’s website.
10. Training and Consultation:
    • Service: Providing training sessions or consultations on WordPress management and best practices.
    • Example Task: Conducting a 2-hour training session on how to use the WordPress admin panel and manage content.

Handling Support Requests and Prioritization

To ensure efficient handling of support requests, we prioritize based on the following criteria:

1. Urgency and Impact:
   • High Priority: Issues that affect website functionality, security breaches, or downtime.
   • Medium Priority: Requests that impact performance or user experience but do not cause immediate disruption.
   • Low Priority: General inquiries, minor updates, or non-urgent requests.
2. Client Tier and Service Level:
   • Top Priority: Clients with higher-priced maintenance or web services plans receive priority support.
   • Standard Priority: Clients with standard plans, including Managed WordPress Hosting, are handled based on a list of priorities.
3. Type of Request:
   • Time-Sensitive Requests: Requests that require immediate attention, such as security issues or urgent updates.
   • Pre-Sales Questions: Inquiries from potential clients that could lead to new business.
   • Automatable Requests: Requests that can be handled through automated responses or self-service resources are given lower priority.

Payment Terms

• All additional services are billed at an hourly rate of $35.00.
• Payment is due within 30 days of invoice receipt.
• Late payments may result in service interruptions.

5. Contact Information

For any questions or to discuss a custom solution, please contact us at:

• Email: support@adua.ca
• Phone: 519-817-9677
• Address: 465 Elinor St., Windsor, Ontario, Canada N8P 1C3

Thank you for choosing ADUA.CA! We look forward to serving your web hosting and maintenance needs.

Feature	Shared Hosting	VPS Hosting	Managed WordPress Hosting	Dedicated Hosting	Cloud Hosting	E-commerce Hosting
Cost	$150/year	$300/year	$250/year	$1,500/year	$500/year	$400/year
Server Resources	Shared	Dedicated portion	Optimized for WordPress	Entire server	Scalable	Optimized for e-commerce
Email Accounts	Up to 10	Up to 25	Up to 15	Up to 50	Up to 20	Up to 30
SSL Certificate	Basic	Enhanced	Advanced	Advanced	Advanced	PCI compliant
Technical Support	24/7	24/7	24/7	24/7	24/7	24/7
Storage & Bandwidth	Limited	Scalable	Scalable	High capacity	Scalable	Optimized for e-commerce
Security Features	Basic	Enhanced	Advanced	Advanced	High availability	PCI compliance
Backups	Weekly	Daily	Daily	Daily	Daily	Daily
Performance Optimization	Basic	Enhanced	Advanced caching	High performance	Load balancing	Optimized for e-commerce
Customization	Limited	Root access	Managed by ADUA.CA	Full control	Integration with cloud services	Integration with payment gateways
Best For	Small websites	Medium-sized websites	WordPress sites	High-traffic websites	Websites needing scalability	Online stores